FAQ

How do I maintain and update my website and the relevant technology in the back end?

This can be done by either monitoring and changing the updates yourself through the dashboard and or the CMS or you can employ us or others that you are confident that have the expertise to effect the changes or updates including content or modular plugins or themes.

If your website consists of just a few pages only and you wish to make minor changes very infrequently, then usually it is more cost effective simply to ask Cogent Solutions International to make these changes for you. It is mainly dependent upon how much data or information and pictures/content you have and how you display and store this information at present.

We can provide an online content management system which includes blog options and access to new plugins where you can either update individual products/pages/services or particular sections of your website. E.g. industry, company, culture or other news.

Will everyone see my website the same?

Depending on their devices, i.e. Mobile, tablet, laptop or desktop, browser, screen resolution setting and their individual computer settings and toolbars your website visitors will see some things differently however the content will remain the same. Knowing this we design our websites with this in mind and preview them on several devices and in several browser types and resolution settings before publishing. As technology alters and improves then eventually all websites will need re-evaluation at periodical intervals.

Am I stuck with you if I wish to move on?

No, once your website is completed and you have paid for it, it then belongs to you and you can commission anyone to update it for you including yourself – We love happy customers and would like to think that you are happy with our services and will continue to use us for your website maintenance. We also understand sometimes new opportunities arise and new relationships form and change in business. We offer the flexibility of allowing you to move on with zero conflict or upset.

Will my website be mobile responsive?

This has now become mandatory if you wish to be up to date and current with the most recent trends, hand held and portable devices have become increasingly more popular than laptops and desktops. We offer this mobile responsive feature with all our sites as this is where the action is.

Are you a one stop shop and can you provide all our web design and hosting services?

Yes – we are your one stop shop and provider of all your web services. – Knowing who to call if you have problems is paramount, even if we cannot provide the immediate service we can put you in direct content with the source if we are not able to give you immediate satisfaction – we are able to register your domain names or even show you how to do it yourself – design and build your website – provide your web hosting and arrange your cloud, responder, email and media transfer accounts for you. We not only handle the web site side of things but also social media and digital platforms as well as marketing space.

Is email available with my website and how many accounts?

Yes we provide email accounts and multiple email accounts according to your needs that are site and branding specific. We cater for small, medium and large quantity email accounts.

Is there ways to see how many visitors I’ve had to my website and what pages have the activity and do you also provide analytics for site performance?

Yes we provide access to many monitoring tools and analytical programs such as google analytics which records where you visitors are coming from and which pages they looked at, how long they stayed on each page, what pages they left on your site. It also shows which search engines and keywords are being used, what phrases that are being typed into which search engines. This and many more interesting web tracking facts which you should find useful for future marketing campaigns and customer retention and interaction.

Do I need to have any additional services or install any software?

The short answer is no, however with our help we do all modifications to the site and the back end coding, if a database is required we will source and install it. Aside from your website we are also available to consult with modern new technology available that may interact with your site as new web products and services become available.

Are you able to provide an e-commerce system for my website?

With our Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from your website knowing that the information they enter is secure and safe. To allow and provide your customers’ payments to be “cleared on line” we can interface with organisations like Orbitremit, Worldpay, Paypal, Nochex or whichever third party payment gateway you wish to use.

Large, medium or small ecommerce and button facility is easy for us to provide.

How do I update my website content?

Our sites that we build includes a Content Management System which enable you to access your administration areas from anywhere in the world as long as you have an internet connection. This feature allows you to make updates instantly as frequently as you wish with the minimum fuss. If your website was designed without using this type of system and you don’t have any html skills, then we will be happy upon request to update the website for you. Our charges are very reasonable and our skill level is high.

Is there any training available for the Content Management System and understanding the site?

Yes we provide training and tutorials on Our Content Management System. It is very easy to use and the basic functions are common to other software programs you are already familiar with, if you can use a word processor or basic business software or send an email, you will be able to use it. We run through the workings of the administration screens with you when we deliver the site to you – however if at any time you have any questions and are unsure we are available via, skype, text, sms or phone to run through the procedures or answer any queries you may have.

How much does a website cost?

t depends on many factors, website prices can cover a wide range dependent upon what is involved and how big and or complex the project is. Typically sites range from around $500 for small brochure sites and can extend up to $1000’s.

$2500 is a good starting point for a quality site with features and flexibility to accommodate a business or enterprise. Only through a brief and investigation of business analyses and information architecture can a site price be given. There are many variables and sometimes someone is limited by budget and therefore has to make certain compromises to the size and functionality of the site. We are more than happy to discuss your requirements and give you a good indicative price on an outline of your online needs. Sometimes aside from the site there are other consideration such as video, social media and other inclusions that are more content specific also including marketing and copyright materials which are quoted for separately.

Am I able to accept credit cards on my website?

There are many methods available and some are included with payment gateways. Once we understand the nature of your business and the need you have we can design and source the correct methodology to produce the outcome that most suits your need.

How many pages am I able have on my website?

You may have as many as you like, Google love good quality content. It is your business and your online story so the more the merrier if they are not garble or useless information.

Can you help me update an existing website?

Absolutely, this is already a large part of our business as many sites have been around for a long time and seriously need updating/upgrading and redesigning. Many business change and so does the business world on a consistent and ongoing basis. We are here to help you stick with the times and stay on top of never ending change and progress. Call us and we will be happy to provide you with insights and cost effective suggestions on how to best take advantage of this service.

What choices do I have if I don’t like the design?

Change it, it is best to do this through mock ups and testing. Nothing is fixed in concrete however it is best to really understand your need before coding and producing a site and also to have a good idea of look and feel from other sites that you admire.

Change is always possible, sometimes it is at no cost and sometimes it is cheap in the early stages, however it always comes down to your choices and communication with your designer. Always speak up and choose wisely.

Can you provide Spam filtering services?

Spam filtering comes standard with all our email accounts and it is also an installed feature in our CMS plugins.

Who owns the website and copyright once it is completed?

The site once paid for becomes your property and if copyright laws have been observed and your content is original and the branding is yours then the site and copyright belongs to you. If you are part of a parent company then branding, trademark and copyright laws specify the ownership according to the licencing agreement of advertising and marketing with that parent company.

Do you do or organise domain registration?

We can do both, it is always now a good idea if you own your own domain account with a reliable provider. This way you can always hold the keys to your own future and never be held to ransom. We can do both and also show you how to do it for yourself. The choice is yours.

Do you provide social media and integrated branding as such?

Social media has so many facets to it and this is one of our strong areas of expertise. It not only provides a powerful online presence and penetration into the market place but has numerous benefits such as branding, customer awareness, SEO functionality and power, traffic and lead generation, loyalty and tribe creation functions.

We specialise in digital platforms and awareness work-shopping so that when you purchase a website from us you make a conscious informed decision which is based on the latest and most current trends for maximum profit, efficiency and market effectiveness.

Do I need a database on my website?

Depending upon the amount of information and the way you wish to present it. For instance, if you have many products/services, then it may be an advantage to have a database incorporated into your website. This will also be dependent upon functionality and purpose. We will have a detailed conversation regarding this with you and if a database is the best option we will explain in detail exactly why and how this will work best for you. We can customise and tailor your website to suit your specific needs and requirements.

How long will it take for my website to be built from time of original order?

A website design project time frame is most often dictated by the client. If you have a deadline in mind we will strive to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images/graphics/videos etc.) to be sent to us by the client. For a common 5 – 10 page web site, if all content is prepared beforehand, it usually takes 1-2 weeks for a design prototype to be built, then another 2-4 weeks to add content. However there is always fine tuning and ongoing updates additions and deletions. A good site is organic.

What meetings and how many do we need in connection with the website design?

In most cases meetings are kept to a minimum and in a lot of instances isn’t necessary because most of our websites are generally completed with contact via email, Skype, DropBox and telephone only. Our suggested website designs can be previewed privately and mock ups can be provided before actual coding. We then work out with you the website design and functionality according to your wishes.

Once my website is completed, what after-sales support and guarantee do you offer?

When we design and create a website we are always behind the scenes to support you and continue to keep adding value. We are available to honour our guarantees of service and quality should you encounter any problems or require any enhancements. Website maintenance is also available so that your website or web marketing strategies need never get out of date. We constantly monitor the digital space.

Is my website transferable to other hosting, service providers and webmasters?

Absolutely. You can move your website to another web hosting service provider at any time. Once your website has been fully completed and has been signed off as satisfactory, we can then send you a copy of the website on DVD, CD, USB or other specified storage devices as specified by you and/or provide ftp access so you can access the files. The website is your property and supplied in this format for your retention and security.

What file formats should I supply content text, photographs, audio and video and any other digital media regarding my business for my new website?

The best and quickest practice is if you are able to provide text and photographs in electronic format – for example, png, pdf’s. giffs, tiffs, avi’s, mp3’s, mp4’s etc. If this is not possible, we can help get your information ready for use on the website. When you provide good content including photos, videos, text and graphics your preparation and research makes building the website far easier for us resulting in a better looking, more cost effective site for you and shortens the lead time of final completion.

Will my website be Search Engine Optimised Friendly?

We create our websites with search engines optimisation in mind and we make sure that the website design is compliant and compatible with search engine guidelines and rules. It is imperative for your website to be re-evaluated from time to time, as over a period of time the search engine rules and algorithms change and it is important to be certain that your website is kept up to date and complies with new rules etc. and is not in breach of certain regulations of the search engine providers, such as Google, Bing, MSN, Yahoo etc.

Non-compliance to certain regulations can result in loosing position and ranking so this needs to be monitored and changed on an on going basis.

In relation to the Content Management System (CMS), will my web pages be compatible with Search Engine Friendly protocol?

Yes. When using the Content Management System all web pages that are created are made Search Engine Friendly – the option to add your own search engine Meta tags to each individual web page and picture titles and other media are a feature available to do your own customization.

Are there any are hidden or additional costs associated with web design services?

Everything is disclosed up front. There are no hidden costs. We discuss with you your website requirements including optional upgrades and add-on’s and then create your price according to the design brief. Once you have placed an order for your website with us, that price is strictly adhered to unless you specify alterations, options or choose to alter site architecture and content type and quality.

Why should we choose Cogent Solutions International for Web Design and online strategies?

Simply because we are far more than a web design company, far more than an online and offline marketing provider.

We have access to digital strategies which not only include the standard web world but also in programming, apps, and business analyses and information architecture. We are part of a world-wide information group staying abreast the current online, marketing and business trends. We are in the business of not only knowing what is out there but also knowing what is in the pipeline and soon to emerge.

Quality and service is our hallmark.